Q: DOES YOUR COMPANY HAVE A SATISFACTION GUARANTEE POLICY?
A: YES. PLEASE REMEMBER TO REPORT ANY PROBLEMS OR CONCERNS WITHIN 24HRS AFTER CLEANING HAS BEEN COMPLETED AND WE WILL BE MORE THAN HAPPY TO RETURN AND FIX THE PROBLEM AT NO EXTRA CHARGE.

Q: IS YOUR COMPANY LICENSED, INSURED AND BONDED.?
A: YES. WE ARE LICENSED, INSURED AND BONDED.

Q: WHEN IS PAYMENT DUE?

A: PAYMENT IS DUE AT THE TIME OF SERVICE. IF YOU ARE UNABLE TO BE AT HOME DURING THE CLEANING WE ASK THAT YOU LEAVE PAYMENT ON THE KITCHEN COUNTER. PLEASE MAKE ALL CHECKS OR MONEY ORDERS OUT TO "TRUE SHINE CLEANING",IF PAYING IN CASH PLEASE PLACE PAYMENT IN A SEALED ENVELOPE WITH "TRUE SHINE CLEANING" ON THE FRONT.

COMMERCIAL CUSTOMERS HAVE THE OPTION TO BE BILLED ON A MONTHLY BASIS.

SORRY WE CANNOT EXCEPT CREDIT CARDS AT THIS TIME.

Q: DO I HAVE TO SUPPLY MY OWN CLEANING SUPPLIES?
A: NO, WE HAVE EVERYTHING THAT IS NEEDED TO MAKE YOUR HOME OR OFFICE SHINE.

Q: I AM ALLERGIC TO CERTAIN FRAGRANCES AND CHEMICALS, CAN I ASK FOR A CERTAIN PRODUCT AND WILL I HAVE TO PAY EXTRA?
A: YES, YOU CAN REQUEST A SPECIFIC CLEANING PRODUCT FOR YOUR HOME OR OFFICE.

NO, THIS WILL NOT COST YOU ANYTHING EXTRA.

Q: DO I HAVE TO BE AT HOME WE YOUR TEAM COMES TO CLEAN MY HOME.?
A: NO, OVER 90% OF OUR CUSTOMERS ARE UNABLE TO BE AT HOME WHEN OUR TEAM IS THERE TO CLEAN.

Q: DO YOU DO WINDOWS?
A: YES, INSIDE WINDOWS ONLY! OUR INSURANCE POLICY DOES NOT COVER OUTSIDE WINDOWS.

Q: DO YOU DO BACKGROUND CHECKS ON YOUR EMPLOYEES AND HOW WILL I KNOW IF THEY WILL DO A GOOD JOB.?
A: YES, WE DO BACKGROUND CHECKS ON ALL NEW EMPLOYESS.
ALL NEW EMPLOYEES ARE THROUGHLY TRAINED FOR UP TO 2 WEEKS WITH ANOTHER TEAM OF 2, ONCE WE FEEL THAT PERSON IS ABLE TO WORK WITHOUT SUPERVISION THEN WE WILL PLACE THAT PERSON WITH A PARTNER.

Q: I AM NOT COMFORTABLE WITH A LOT OF PEOPLE IN MY HOME AT ONE TIME, HOW MANY CLEANERS WILL BE SENT TO MY HOME?
A: FOR THE SAFETY OF OUR EMPLOYEES WE TRY AT ALL TIMES TO SEND A TEAM OF 2. THE ONLY TIME THERE WILL BE MORE THAN 2 IS WHEN WE HAVE A TRAINEE AND THAT PERSON WILL WORK CLOSELY WITH THE SUPERVISOR OF THAT TEAM DURING THE COURSE OF THEIR TRAINING.

Q: CAN I REQUEST A CERTAIN TEAM OR PERSON?
A: YES, JUST CALL AND LET US KNOW AND WE WILL SCHEDULE THAT TEAM OR PERSON FOR ALL YOUR CLEANINGS.